Helpdesk Pro 6.4.0 is a powerful help desk and customer support component for Joomla 5 and Joomla 6.
It allows businesses to efficiently manage customer inquiries, support requests, and service tickets through a centralized ticketing system. The extension is suitable for companies, online stores, service providers, and any Joomla website that offers customer support.
The component supports unlimited ticket categories and subcategories, making it easy to organize support requests of any size. Administrators and support staff can manage tickets from both the Joomla administrator panel and the front-end, while customers can submit and track their support requests through a user-friendly interface.
Helpdesk Pro includes advanced ticket filtering by category, status, priority, and assigned staff. You can create custom fields for different ticket categories, attach files to support requests, assign tickets to specific team members, and allow guest users to submit tickets without registration. The extension also supports embedding ticket forms into Joomla articles, automatic email notifications, customer reviews, and flexible permission management, providing a complete customer support solution for Joomla websites.
Info: https://joomdonation.com/joomla-extensions/helpdesk-pro-joomla-helpdesk.html
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