Helpdesk Pro is a popular customer support extension for Joomla 3 and Joomla 5. All support tickets can be categorized with unlimited levels. Features of the component. Manage tickets from the back-end and front-end, the ability to filter tickets by category and priority, create custom fields for each category, add attachments to a ticket, submit tickets by public users, assign tickets to the right staff, insert forms into Joomla articles, email notifications and the ability to adding customer reviews.
Info: https://joomdonation.com/joomla-extensions/helpdesk-pro-joomla-helpdesk.html
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