JS Support Ticket Pro 1.1.8 is a Joomla component for running a support ticket system from the website. Users can create tickets, attach files and receive email responses, while administrators can organize requests by department and priority. The component also includes custom fields, search filters, autoresponder functions and editable email templates, allowing the support workflow to collect more than a simple contact message.
Each request is stored as a ticket so the conversation can be followed after the first message. Users and support staff can return to the same request instead of starting a new email thread for every reply.
Departments and priorities help organize incoming work. This is useful when different staff members handle separate topics or when urgent requests need to be identified before routine questions.
Custom fields can collect additional information when a ticket is created, and attachments allow users to provide screenshots or other files related to the problem. Search filters make larger ticket lists easier to manage.
Email templates and autoresponder settings control the messages sent during the ticket workflow. The component also supports multiple languages, which is useful on Joomla sites that provide support to users in more than one language.
Info: https://www.joomsky.com/product/product/11/47.html
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